Shipping & Delivery Policy
SHIPPING & DELIVERY POLICY
Thank you for shopping with us! The following page will do a good job explaining some vital information about shipping.
Generally, orders will typically ship within 14 business days from the customer's order date on average. During peak season or high demand, items and custom monogram orders may take up to 6 weeks.
We make it a priority that your order will be quickly processed and safely delivered. When it comes to art, it's key that every item is made with excellence in mind. However, excellence doesn't just end with the product. We understand that our customers are all over the world and we need to ensure that our pieces reach each destination safe and sound. We custom package each order using industrial grade boxes while incurring additional fees to ensure that the shipping companies treat each package delicately in the transport process.
Our shipping charges are determine by your order amount, at the moment we are only able to ship the product inside USA only, we will expand our business to international in the future.
Our shipping providers such as USPS, DHL, Fedex have a strict policy for deliveries. Signature may be required on orders because of the size and value of the pieces being shipped. As per the policies of the shipping company, delivery will be attempted up to 3 times before it is sent back to the shipping facility. In the event where the delivery is unsuccessful after 3 attempts, the shipping companies at their own discretion may destroy the package without any further notice. In this event, we will not be liable for the shipment.
Duties & Taxes
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that we does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.
How long and how much does the shipping take?
|100$ and Up
After departing from Precious Engraved's facility, the carrier packages generally deliver within 7-15 business days, depending on your location and chosen shipping method. When your order is processed and shipped, you will receive a notification via email with your package’s tracking number (Please make sure you provide us your email address on your order).
Any and all customs fees and charges related to your (the customer’s) order/package are 100% your responsibility. Precious Engraved is not responsible for and will not pay customs charges for any orders.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.