Refund Policy

NON-PERSONALIZED PRODUCTS

If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your order information.
Contact customer service at support@preciousengraved.com.
If 3 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange. 

PERSONALIZED PRODUCTS
We do NOT accept returns, issue refunds, or exchange personalized items.
**ALWAYS triple-check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly. If the order was placed with the incorrect information, it will not be replaced/refunded.
If the misspelling was on our end, the product can be replaced. See Replacements.
If your package has been damaged in transit, please email customer service at support@preciousengraved.com with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.

REFUNDS (if applicable)
Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing.

However, we cannot accept refunds of :
- Non-defective products on the basis of our design.
- Breakdown package covers caused by third party/carriers.
- Refund request made 7 days after receipt.
- Used items.
- Customers' subjective issues (Providing the wrong address, delivery attempt, changing design when out of time,...).
- Exceptional circumstances outside the control of us: Not being clear by the customer's country, showing "delivered" in the tracking system,...
Please note that there may be some controversial issues for which we will not support a refund:
- The variation in color of real products in comparison with the mockup.
- The size chart variation: Our size charts are relatively correct but please allow 3- 5 cm differences due to manual measurement.

REPLACEMENTS (if applicable)
We only replace items if they are misspelled by us, defective, or damaged.
Please email customer service at support@preciousengraved.com with your order number, photos of the piece, and a photo of the packing slip.
If damaged, include a photo of the packaging as well.