Return Policy

At Precious Engraved, customer satisfaction is our top priority. We strive to offer a fair return policy to ensure you have peace of mind when shopping with us.

Return Period:

  • Non-Personalized Products: Customers have 14 days from the date of receiving their order to initiate a return.
  • Personalized Products: Due to their custom nature, personalized products cannot be returned, unless there is an error on our part (e.g., incorrect spelling, wrong product received).

Return Process:

  1. Contact Us:
    If you wish to initiate a return, please contact our customer service team at support@preciousengraved.com within the return period. Be sure to include your order information in your email.

  2. Return Label:

    • For Defective or Incorrect Products: If the product is incorrect, damaged by the carrier, or defective, you can request a return label at no additional cost.
    • For Customer Remorse: If you wish to return a non-defective product (e.g., changed your mind or ordered the wrong item), you can request a return label for a $5 fee.

Product Conditions:

  • We only accept returns for products that are in new condition—unopened, in their original packaging, and unused.
  • Used items cannot be returned unless the product was received defective or damaged.

Refunds:

Once we receive and inspect your returned item, and if the return is approved, we will automatically process a refund to your original method of payment. Refunds typically take 3-5 business days, depending on your payment provider’s processing time.

Exceptions:

  • Personalized Products: Due to their custom nature, personalized products cannot be returned unless an error occurred on our part (e.g., incorrect personalization or misspelling).
  • Refunds will not be processed for:
    • Non-defective products that match our design specifications.
    • Issues caused by third-party shipping carriers.
    • Return requests made after 14 days from receipt.
    • Customer errors such as providing an incorrect address.
    • Circumstances beyond our control.

Replacements:

We offer replacements for items that are misspelled by us, defective, or damaged during shipping. Please contact our customer service team with details and any necessary images to facilitate this process.

For any questions or concerns regarding our return policy, feel free to reach out to our Customer Support Team at support@preciousengraved.com. We’re here to assist you.